26 Jobs in Bowie, MD
Maryland Speedy Tag & Title II LLC is Hiring a Customer service agent Near Bowie, MD
Benefits / Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Title Agent to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
The ideal candidate is friendly, computer savvy, a fast learner, with good analytical skills, and is able to remain calm under pressure.
Responsibilities
- Process Motor Vehicle Tag and Title Transactions for the public and the business community.
- Participate with marketing campaigns tasks to promote business.
- Review completed transactions for accuracy, scan, and file according to company standards.
- Report deficiencies or any issues prohibiting job to be performed accurately to immediate supervisor.
- Maintain office organization according to company standards.
- Learn and apply any new implemented processes and MVA updates to process transactions successfully.
- Identify the reason for the customer’s call, collect relevant information and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma / GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively.
- Ability to grasp information quickly and apply it.
Last updated : 2024-04-27
Job Summary
Full Time
$59k-77k (estimate)
03/27/2024
07/25/2024
The job skills required for Customer service agent include Customer Service, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service agent positions, which can be used as a reference in future career path planning. As a Customer service agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service agent. You can explore the career advancement for a Customer service agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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